01. Effective Phone Skills Fundamental Phone Skills/01. Course Introduction.mp4

01. Effective Phone Skills Fundamental Phone Skills/02. Related Courses.mp4

01. Effective Phone Skills Fundamental Phone Skills/03. How We Communicate.mp4

01. Effective Phone Skills Fundamental Phone Skills/04. Types of Calls and the Four R's.mp4

01. Effective Phone Skills Fundamental Phone Skills/05. Four Fundamental Phone Skills.mp4

01. Effective Phone Skills Fundamental Phone Skills/06. Cultures and Accents.mp4

01. Effective Phone Skills Fundamental Phone Skills/07. Assume Good Intent.mp4

01. Effective Phone Skills Fundamental Phone Skills/08. The Three Parts of a Call.mp4

01. Effective Phone Skills Fundamental Phone Skills/09. Wrap-up.mp4

02. Effective Phone Skills Mastering the Phone Call/01. Introduction.mp4